City of Mountain View Housing Programs

• Unit Floor level(s): 1

• Assigned Parking Spaces: 1

• Guest Parking Available on a first-come, first-served basis

• Appliances Provided in unit: Washer and Dryer, Refrigerator, MIcrowave/Range

• Elevator access: Yes

• Application Fee: $64

• Renter’s Insurance Requirement: Yes. Residents have to shop for their own renters insurance

• Total Security Deposit: $398

Optional fees:

• Pet Rent: $75

• Pet Deposit: N/A

• Parking Fee: $125

Property Requirements:

• Minimum required income: 2.5 times the net rent amount per month

• Section 8 Accepted

• Guarantors Accepted (Must Qualify for 5x the income)

Understanding the intricacies of the program documents is crucial when considering participation in a housing program. Deed restrictions, agreements, promissory notes, and deeds of trust are all legal instruments that can significantly impact the rights and obligations of property owners. For instance, deed restrictions can limit how a property is used, who you can sell it to, refinancing, and upgrading the home, and it requires the owner to occupy the home. It also sets conditions for its future sale, which includes a cap on the resale value and/or an equity share, depending on the program. Similarly, a promissory note is a binding promise to repay a loan and/or excess sales proceeds (the difference between the home's fair market value and the maximum restricted resale price), and a deed of trust secures the promissory note by placing a lien on the property. Click below to access & review the documents to ensure this program is for you. You can hire an attorney to help you understand the Program Documents you’ll sign and promise to abide by.

• Program Documents and Guidelines

Applicants must select the City Preferences by the Drawing Entry deadline and submit proof they meet them by the File Submission Deadline. The Final Ranking number is subject to change after preferences are verified. Applicants cannot adjust their City Preference Tiers/Points after the Drawing Entry Deadline. Preference Tiers/Point adjustments or corrections by the applicant after the Drawing Entry Deadline will not be considered. The Preference will be invalidated if supporting documents are not submitted on time or if insufficient proof is submitted.

• Exhibit E - City Preference Form

• How to Edit, Confirm and Select Your City Preferences by the drawing entry deadline

• How to Upload Preference Documents by the file submission deadline

INFORMATION ABOUT CITY PREFERENCES:

• If you don’t meet the City Preferences, you may still enter this drawing.

• Click here to access Exhibit E – City Preferences Form (look for City of Mountain View).

• Exhibit E includes instructions, and the list of documents required to claim a preference.

INSTRUCTIONAL VIDEOS: Please follow the instructions in the videos below to indicate which city preferences apply to your household (if applicable). To find these and other “How to Videos”, please go to https://www.housekeys.org/resource-videos

• How to Select and Edit Your City Preferences by drawing entry deadline

• How to Upload Supporting Documents for City Preferences

• How to View the Preferences Decision Summary

IMPORTANT: To claim a City Preference Tier/Priority, you must select the City Preference accurately by the Drawing Entry Deadline under the “preferences tab” in your www.myhousekeys.com account for this drawing.

If you meet a City Preference, you need to upload the documents listed on the Exhibit E under the “preferences tab” in your www.myhousekeys.com account for this drawing by the File Submission Deadline on this Notice.

ONLY the preferences selected in your MyHouseKeys.com account by the Drawing Entry Deadline will be considered. Preferences claimed, adjusted or corrected after the Drawing Entry Deadline will not be accepted.

Extensions to submit your Preference answers or submit the supporting documents will not be granted.

HouseKeys is unable to adjust your answers; please access your account well before the deadline to ensure you complete this step on time. Applicants are unable to upgrade, apply or correct Preference answers after the Drawing Entry Deadline.

Your preferences selections may be rejected if they are not valid or for lack of timely evidence.

If a selected preference cannot be verified because the specific supporting documents required by the city are not provided or for insufficient proof, you will lose the preference and be ranked without it.

All information and documentation submitted must be accurate, valid, and currently dated 30 days of the File Submission Deadline.

Video: How to find the preferences you selected and if they are accepted or rejected

• Preferences will be verified AFTER the drawing

• The Final Ranking numbers are subject to change even after preferences are verified. In addition, the “Highest” Tier may drop to a lower Tier, to No Tier or Zero (0) once the file is fully reviewed by the Program Underwriter or Program Provider, as applicable.

Final Ranking Numbers will change as we move down the list when we audit and underwrite the claimed preferences/points until an eligible buyer has been identified. Please log in to your account at www.myhousekeys.com to find the updated Final Ranking numbers based on our findings during the application process. They will continue to be updated as we move down the list. Rest assured that the Initial Ranking Numbers, aka lottery numbers, will not change. Note: You will not have a ranking number if you entered the drawing after the drawing entry deadline

How to Locate your Final Ranking Number

Housekeys Review Process

1. Drawing Results Are Posted

   1. HouseKeys will publish the ranked list of applicants on www.myhousekeys.com based on the dates listed in the opportunity notice.

   2. Applicants will be initially ranked based on a random lottery followed by a final ranking with city preferences applied.

   3. To view these drawings city preferences and form Exhibit E go to https://www.housekeys.org/reference-documents-standard-forms and find “City of Mountain View”, then, Exhibit E.

   4. Applicants who did not enter by the entry deadline will not be ranked or considered for review.

2. Document Check: Initial Review

   1. HouseKeys will review the documents you submitted to make sure your file meets the minimum requirements.

   2. If your file is missing documents, it will be marked as:

      1. Too Incomplete for Review of Documents (TIRD), or

      2. Zero Documents Submitted (“No File”)

      3. ⚠️ If your file is not cleared for review, you will not move forward in the process.

      4. Full Review: If Your File is Cleared

   3. If your file passes the initial check, we’ll do a first-round review.

   4. If you’re likely eligible, we’ll request additional or updated documents to complete your file.

   5. Check your email and phone frequently — including your spam folder — so you don’t miss these requests.

   6. You’ll have 3 business days to upload the requested documents.

   7. If you miss the deadline, your file will be skipped.

   8. Approved Files Are Sent to Property Management

   9. After HouseKeys finishes reviewing, qualified applicants will be forwarded to the property manager in final ranked order.

   10. The property manager will complete their own tenant screening, including:

   11. Credit and background checks. Applicants will pay a non-refundable application fee (if applicable. Contact the property for details).

3. Verification of income

   1. Any other standard leasing requirements

   2. ✅ Once approved, you’ll be cleared to sign a lease and work with property management on a move in date..

4. Drawing Closure

   1. After all available units are filled, any applicants who were not selected will be released from the drawing.

Information and Resources

• Property webpage https://www.housekeys13.com/verve

• City program page https://www.housekeys13.com/

• How-to and Informational Videos

• HouseKeys Event Calendar

• At HouseKeys, we do our best to ensure every Opportunity Drawing and applicant selection process is handled correctly. However, there’s always a possibility that a mistake or technical error could occur that may affect an applicant’s outcome.

• If something goes wrong, we will make every effort to fix the issue — but we cannot guarantee individual results or outcomes for any one applicant.

What You Should Know:

• Successfully entering the drawing does not automatically guarantee that you will appear in the final ranked list.

• If your entry is missing required information or doesn’t meet all eligibility criteria, your entry may be excluded.

• Just because you receive a confirmation of entry does not mean you’ll be ranked in the drawing.

• All information and documentation submitted must be accurate, valid, and currently dated 15-30 days of the File Submission Deadline.

• For City Preferences, if applicable, all information and documentation submitted must be accurate, valid, and currently dated 30 days of the Drawing Entry Deadline.

• If your file is missing or incomplete, your file will be closed, and Housekeys will proceed to the next applicant with a complete file.

• Please note: incomplete or missing information will be considered to have missed the file submission deadline and will result in a loss of your ranking position.

• When you upload to your file cabinet at www.myhousekeys.com  the software issues a date and timestamp that will be used to verify if you submitted all your items on time. Remember to check your spam folder. 

• Partial submissions or submissions with outdated documents will be considered too incomplete for review and deemed ineligible.

• Documents received via email are not acceptable; use the submission instructions on this notice.

• These BMR Units have household and income restrictions. Applicants must meet the landlord’s/property manager’s criteria and all the BMR program eligibility and qualification requirements before moving into a BMR rental unit.

• There will be an annual compliance certification each year to confirm continued program eligibility and qualification. During the annual compliance certification, the tenant/household will be required to resubmit a complete application, including income and asset documentation, and other relevant information on time. HouseKeys will determine if the household is within the program eligibility requirements for the designated BMR unit, and the property\ management/landlord will determine if the household continue to meet their criteria to remain in the unit. If the household exceeds the income limits and no longer qualifies for the program, a notice to vacate the unit will be issued by the Property Manager/Landlord.

• Primary Place of Residence: Each tenant of a BMR rental unit shall certify prior to signing a lease that the unit being rented shall be the household’s primary place of residence, defined as occupancy for a minimum of 10 months in a calendar year. The household has the burden of proof to demonstrate that the BMR unit is the primary place of residence.

• Subletting of BMR Units Prohibited: BMR units or rooms within a BMR unit, shall not be sublet for any duration of time. See Mountain View BMR Administrative Guidelines for more details.

• Property Qualification Guidelines: All property qualification guidelines including credit standards, minimum income requirements, guarantor rules, and rental history considerations, are established and administered by

• Property Management. Any inquiries regarding these guidelines should be addressed with property management directly.

• Lease Termination Fees: If you are selected as a tenant for this unit, you are responsible for any early lease termination fees you may have with your current landlord. You will need to talk to your current landlord about these fees to obtain additional details. The City of Mountain View and HouseKeys are not responsible for any early lease termination fees.

• Moving costs: The City of Mountain View or HouseKeys will not be responsible for any additional moving costs incurred by an applicant as a result of relocation into a BMR unit.

• Depending on the Tenant Screening rating completed by the Property, applicants may be required to pay higher deposits and/or monthly fees.

• The fees listed on the Website and Opportunity Drawing Notice are subject to change and may not include all possible charges.

• For a complete and accurate list of fees and final costs, please consult with the Property Management Staff. holding deposits, if any, can be lost; please speak to the Property Management Staff for more details

(650) 984-9984 / mvaptsmgr@willowbridgepc.com