City of Mountain View

Tenant 2026 Annual Recertification

If you currently live in a BMR Apartment in Mountain View, you need to complete your annual recertification for 2026. Below, you will find resources and information to help you through the process. Gather your documentation, and upload all items into your www.myhousekeys.com file cabinet by April 3, 2026, Midnight.

Recertification Assistance

  • Friday, March 27, 2026, 12:00 p.m. Virtual (Zoom) FAQ Session Click HERE

  • Thursday, April 2, 2026, 12:00 p.m. Virtual (Zoom) FAQ Session Click HERE

  • Thursday, April 2, 2026, 6:00 p.m. to 8:00 p.m. In-person Mountain View Housing Help Center located at 298 Escuela Ave. Mountain View

  • Friday, April 3, 2026, 12:00 p.m. Virtual (Zoom) FAQ Session Click HERE

Questions: rental@housekeys.org or customerservice@housekeys.org

List of Documents You need to Submit by April 3, 2026 (midnight).

1. Update your Member Profile at www.MyHouseKeys.com

  • Log in and confirm that all household information is current and accurate.

2. Income Documentation

  • Most recent 3 months of pay stubs, consecutive

  • If self-employed: Year-to-date Profit & Loss statement along with Schedule C, one for each business (do not combine them).

  • Award letters for Social Security, pension, disability, or any other benefits

3. Financial Statements

  • Most recent 3 months of statements for all accounts, all pages (checking, savings, retirement, investment accounts, Cash Apps, All–PayPal, Venmo, Apple Cash, etc.)

4. Tax Returns

  • Copies of the last two years of signed federal tax returns, all schedules, all pages, including W-2 and 1099 forms

    Other Forms you will need:

  • Exhibit A – Please complete this form if you need to explain any deposits.

  • Exhibit B – Please complete this form if any household member currently has no income and does not expect to have income within the next 12 months, notarized.

  • Exhibit C – This form may be used to provide any additional information or explanations regarding your household situation or finances.

HouseKeys

HouseKeys is an Affordable Housing Program Administrator who works alongside cities and builders to provide affordable housing opportunities to income-eligible households.